The European Accessibility Act in Poland

Poland implemented the European Accessibility Act through the act of 26 April 2024 on ensuring that certain products and services meet accessibility requirements (Dz.U. 2024 poz. 731). Since 28 June 2025 it applies to covered consumer services such as e-commerce. Micro-enterprises are excluded, supervision of e-commerce lies with the minister responsible for digitisation, and fines can reach 10 times the average monthly salary, capped at 10% of turnover.

Who is covered

The Polish act follows the directive's scope:

• services provided to consumers;
• in covered sectors: e-commerce, consumer banking, e-books, passenger transport services, electronic communications and access to audiovisual media;
• by businesses that are not micro-enterprises (Article 4 of the act). A micro-enterprise has fewer than 10 employees and turnover or balance sheet total of no more than €2 million.

For a Polish shop, a quick check is the employee count and, if it is below 10, the balance sheet published in the KRS (National Court Register). Walk through it with the three-question filter.

What shops must do

• Make the website, mobile app and ordering process accessible in line with the requirements; the technical reference is EN 301 549 (currently V3.2.1, based on WCAG 2.1 AA; V4.1.1, based on WCAG 2.2 AA, was published in September 2026 and is expected to be cited in late 2026).
• Publish information on how the service meets the accessibility requirements, following Annex V of the directive, in the terms and conditions or an equivalent document. Polish shops often call this a "deklaracja dostępności". See the accessibility statement guide.

Supervision

For e-commerce services, the act names the minister responsible for digitisation as the supervisory authority. Different authorities supervise other sectors, such as banking and transport. The State Fund for Rehabilitation of Disabled Persons (PFRON) has tasks under the act as well, so you may see it mentioned in Polish sources; for the exact role of each body, check the act itself.

Consumers can raise complaints, and the authority can check services and order corrections.

Fines

Under Article 73, the fine can be up to 10 times the average monthly salary in the national economy, but no more than 10% of the business's turnover in the previous tax year. As of October 2026 we are not aware of confirmed fines against online shops under the act.

Who is usually not covered

• shops run by micro-enterprises, such as a small family store with a balance sheet below €2 million;
• wholesale portals that only sell to businesses;
• company presentation sites without online sales.

Timeline and older contracts

The requirements apply since 28 June 2025. Following the directive, service contracts concluded before that date may continue unchanged until they expire, but no longer than until 28 June 2030. For an online shop every new order is a new contract, so the website itself should meet the requirements now.

Practical steps for a Polish shop

1. Confirm that the act applies to your business.
2. Run an automated scan of home, category, product, cart and checkout pages. Our free check is an automated check, not a full audit, and not legal advice. Reports are available in Polish.
3. Fix the issues that block buying first: unlabelled checkout fields, buttons without names, low contrast, keyboard traps. Our list of common e-commerce errors helps.
4. Publish your accessibility information and review it after major changes.
5. Monitor weekly.

For the EU context, read the EAA guide.

Sources

• Act of 26 April 2024, Dz.U. 2024 poz. 731 (Sejm): https://api.sejm.gov.pl/eli/acts/DU/2024/731/text.html
• Directive (EU) 2019/882, EUR-Lex: https://eur-lex.europa.eu/eli/dir/2019/882/oj

This page is general information, not legal advice.