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The European Accessibility Act in Czechia

Updated October 12, 2026 · 3 min read

Czechia implemented the European Accessibility Act through Act No. 424/2023 Coll. (zákon 424/2023 Sb.). It applies to covered consumer services, including e-shops, since 28 June 2025. The Czech Trade Inspection Authority (ČOI) supervises online shops, fines can reach CZK 10 million, and ČOI has already started inspections: in Q2 2026 it checked 47 e-shops and found breaches in 10.

Who is covered

As in the rest of the EU:

  • consumer (B2C) services;
  • in covered sectors — for a shop, e-commerce;
  • not provided by a micro-enterprise (fewer than 10 employees and turnover or balance sheet of no more than €2 million).

Czech company data, including financial statements, can be looked up in the public registers. Use the three-question filter to check your case.

What e-shops must do

  • Make the website and ordering process accessible; the technical reference is EN 301 549, currently V3.2.1 (WCAG 2.1 AA), with V4.1.1 (WCAG 2.2 AA) published in September 2026 and expected to be cited in late 2026.
  • Publish information on how the service meets the accessibility requirements, following Annex V of the directive. See the accessibility statement guide.

Shops on Shoptet, Shopify, WooCommerce or PrestaShop share many of the same typical issues; our reports include platform-specific fixing notes.

ČOI inspections so far

The ČOI publishes quarterly reports on its online sales inspections. According to its report for the second quarter of 2026, it inspected 47 online shops with a focus on accessibility and found breaches in 10 of them. This shows that supervision is active — not only on paper.

Fines

The act allows fines of up to CZK 10 million. This is a maximum. As of October 2026 we are not aware of confirmed EAA fines against e-shops; what we see are inspections, complaints and requests for corrections.

Timeline and older contracts

The service requirements apply since 28 June 2025. Following the directive, service contracts concluded before that date may continue unchanged until they expire, but no longer than until 28 June 2030. For an e-shop, where every order is a new contract, this transition rarely helps: new orders placed through your website fall under the current rules.

Who is usually not covered

  • e-shops run by micro-enterprises, for example a family business with five employees and a balance sheet below €2 million;
  • B2B-only wholesale portals that do not sell to consumers;
  • company presentation sites without online sales.

If your business is in one of these groups, the law does not oblige you, although an accessible shop is still easier to use for older customers and on mobile phones.

Typical issues on Czech e-shops

The patterns are the same as elsewhere in Europe: low contrast on price labels and buttons, product photos without text alternatives, checkout fields that rely on placeholder text, icon-only buttons for the cart or search without a name, and cookie or newsletter pop-ups that trap keyboard focus. Many of these live in the shop template, so one fix improves thousands of product pages.

What an inspection can look at

An authority checking a covered service will typically look at the website and ordering process themselves and at the published accessibility information. Keeping dated scan reports and a record of what you fixed helps you explain your work, even though no automated report can prove that a site meets every requirement.

Practical steps for a Czech e-shop

  1. Confirm the act applies to you.
  2. Scan your key pages. Our free check is an automated check, not a full audit, and not legal advice; reports are available in Czech.
  3. Fix the issues customers hit first — checkout labels, buttons, contrast, keyboard access. See the 10 most common e-commerce errors.
  4. Publish your accessibility information.
  5. Monitor regularly, especially after Shoptet template or app updates.

For the wider picture, read our EAA guide.

Sources

  • ČOI, online sales inspections Q2 2026: https://coi.gov.cz/wp-content/uploads/2026/08/2026-08-12-internetovy-prodej_2Q.docx
  • Directive (EU) 2019/882, EUR-Lex: https://eur-lex.europa.eu/eli/dir/2019/882/oj

This page is general information, not legal advice.