Contact us
The quickest way to reach us is the form on this page. We reply by email within two working days. We do not offer phone support: written answers let us include links, screenshots and exact steps, and you can forward them to your developer.
What to include
- For a question about a report: the website address and, if possible, the report link or scan date.
- For an agency pilot: roughly how many client sites you manage, which platforms they use (Shopify, WooCommerce, PrestaShop, Shoptet or other) and which languages your clients need.
- For partnership questions: a few words about your agency and your clients. See also our partner programme.
- For accessibility feedback about our own site: the page and what did not work for you. See our accessibility statement.
Before you write
Many questions are answered in the FAQ, for example whether the European Accessibility Act applies to your business or what an automated check can find.
Please note that we provide an automated check, not a full audit, and our replies are not legal advice. For legal questions about your obligations, please consult a lawyer in your country.
Response times
We answer every message within two working days. Agency pilots usually start with a short email exchange, and if both sides find it useful, a call at a time that suits you.
Data protection
We use what you send only to answer your request. Hosting is in the EU. Details: security.