WCAG A/AA requirement Priority: Moderate

Checkout fields are not filled in automatically

Some form fields use autocomplete values that are invalid or do not match the field, so browsers cannot fill them in.

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Why it matters to your customers

Shoppers have to type addresses, phone numbers and emails by hand. People with motor or memory difficulties are hit hardest, and slow checkout costs orders for everyone.

Who is affected

people with motor disabilities
people with cognitive disabilities
mobile shoppers
all customers in checkout

How to fix it

Use valid autocomplete tokens from the HTML specification that match the field, for example "email", "given-name", "postal-code", "tel". Fix typos and invented values; use "off" only where autofill would be wrong.

On Shopify

Checkout is managed by Shopify, so problems are usually in theme forms (account, contact, newsletter) or app forms. Fix the autocomplete attributes in the theme's Liquid templates or the app.

On Shoptet (CZ)

Usually template forms or add-ons. Report it to Shoptet or a partner.

On PrestaShop

Check address, account and checkout templates and checkout modules. Correct the autocomplete attributes in the .tpl templates or module settings.

On WooCommerce

Check the theme's and plugins' checkout and account fields, especially custom checkout field plugins. Correct the values in the plugin settings or child-theme templates.

Standards

Standards
Standard	Clause
WCAG 2.2	1.3.5 (AA) Identify Input Purpose
WCAG 2.1	1.3.5 (AA) Identify Input Purpose
EN 301 549 4.1.1	9.1.3.5
EN 301 549 3.2.1	9.1.3.5
ДСТУ EN 301 549 2022	9.1.3.5

Automated check: axe-core rule autocomplete-valid. dequeuniversity.com, github.com, www.w3.org

Some links do not say where they go
WCAG 2.4.4 A
Some buttons have no name
WCAG 4.1.2 A
Custom menu items or tabs are outside their group
WCAG 1.3.1 A
Some elements use outdated accessibility roles
WCAG 4.1.2 A

All rules we check