Plan, payment, invoices and cancelling

Choose a plan

Open Plan and payment. You see your current plan, what it includes and how much of it you have used. Only owners and admins can change the plan or pay. Prices and plan limits are on the pricing page; the price is final, in the currency you choose on the page.

Pay by card or by invoice

• By card. Card payments are handled by Paddle, our Merchant of Record. Paddle takes the payment, adds the VAT of your country to the price and sends you the receipt by e-mail. Receipts also appear on the Plan and payment page.
• By invoice. Click Request an invoice. We send the invoice within one business day, in the currency shown, and the plan turns on after the payment arrives. Invoices are issued without VAT; businesses in the EU with a VAT number are invoiced under the reverse charge.

If the card option is not shown for your account, use the invoice.

Change the plan

When you switch to another plan, Paddle charges or credits the difference for the rest of the current period. A discount code, if you have one, is entered before you request the invoice.

Cancel at any time

Click Cancel subscription and confirm once. The plan stays active until the end of the period you have paid for and you are not charged again. Changed your mind before that date? Click Keep my plan.

Refunds

The refund policy applies: a full refund of the first payment within 14 days if you are not satisfied. The unused part of a period that has started is not refunded after that. Card refunds go to the original card through Paddle, usually within 5 to 10 business days; bank transfers are refunded by us. To ask, use the contact form with your account e-mail or the invoice number. This does not limit your statutory rights.

Other products

The express report is a one-off check of up to 20 pages with a PDF report; its price counts towards a subscription ordered within 30 days. A manual review by a specialist is paid separately by invoice, and we agree the scope first.